Our Commitment to Care
Patient Satisfaction Matters to Us
How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.
During Your Stay
Please speak with your nurse or nurse leader if you have any questions or concerns about your care. If your issue still is not resolved, then contact the Patient Experience Department at 310-303-5079 or the Risk Management Department at 310-303-5025. You also have the right to file your complaint with either:
California Department of Public Health
Licensing and Certification
L.A. County Acute & Ancillary Unit
3400 Aerojet Ave., Suite 323
El Monte, CA 91731
Phone: 626-569-3724
Fax: 626-927-9293
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
After Your Stay
Once you leave our care, you may be asked by a company called Press Ganey to take the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. This survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key topics, such as:
- doctor and nurse communication
- medicine and discharge information
- staff responsiveness
- overall quality of the hospital
If you’re selected to receive this brief survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve. In addition to this hospital survey, you may also receive surveys from providers.
Want to Know How We Score?
You can review and compare the quality, care and safety ratings for different hospitals at:
Medicare – Care Compare, which uses HCAHPS results and other data: www.medicare.gov/care-compare
You can also find information on hospitals at:
The Leapfrog Group:
Healthgrades:
The Joint Commission:
www.qualitycheck.org